Cancelation of your reservation

Dear guest,

to cancel your booking, please enter your e-mail address and booking number on this page to confirm your cancellation.

Please note that your cancellation will be executed on the basis of our general cancellation conditions:

Individual reservations:

- Up to and including 29 days before the agreed date of arrival, the guest can withdraw from the contract without incurring any costs.
- written cancellation of the stay 28 to 7 days before the confirmed date of arrival:25% according to the reservation confirmation.
- written cancellation of the stay 6 to 3 days before the confirmed date of arrival:50% according to the confirmation of the reservation.
- written cancellation of the stay 1 to 2 days before the confirmed date of arrival:75% according to the reservation confirmation.

Group reservations

The cancellation fees below apply if more than 10 people in a group or 50% of the booked services are cancelled.

- Up to and including 29 days prior to the agreed date of arrival, group reservations can be cancelled at no cost.
- written cancellation of the stay 28 to 7 days before the confirmed date of arrival:25% according to the reservation confirmation.
- written cancellation of the stay 6 to 3 days before the confirmed date of arrival:50% according to the reservation confirmation.
- written cancellation of the stay 1 to 2 days before the confirmed date of arrival:75% according to the reservation confirmation